Insurance Operations
- Location
- New York City · In office
- Total cash compensation
- $120,000–$165,000 + equity
- Reports to
- President
- Role
- Individual contributor
Make every policy work as promised.
Make a new insurance program work in practice, from policy issuance and payments to claims and regulatory obligations. Resolve today's exceptions and improve the workflows behind them.
This role is for you if
- You have owned a regulated workflow where a missed deadline, wrong record or bad handoff affects a real person.
- Manual work and outdated workflows make you ask why, then find a better way.
- You use data, automation or AI tools to improve the work, and check that the results are right.
Where you might be coming from
Claims, compliance, policy administration or underwriting operations in insurance; mortgage servicing, payments or lending; or healthcare claims and benefits administration.
A storm is forming
in the Gulf.
Atlas identifies the homes in its path. You work with leadership and our partners to put the response into motion.
- 01 Homeowners hear from us before landfall.
- 02 Our claims partner has the capacity to respond.
- 03 Policy, payment and property records agree.
- 04 You coordinate roofing partners to patch damaged roofs and prevent further losses.
- 05 Every open claim is tracked through resolution.
Follow one policy.
Every stage involves different people and systems. You connect them into one reliable experience.
Quote
The agent and our system work from the same verified information.
Bind
The right coverage, documents and effective dates reach the right people.
Payment
Premium, tax and carrier records reconcile.
Change
An endorsement or cancellation follows the correct state and program rules.
Claim
The homeowner gets a response, the file meets our standard and payment follows.
Renewal
Updated records and timely notices carry the policy into its next year.
The workflows, partner agreements, reporting and evidence that every obligation has been met.
An exception becomes
a better system.
A cancellation produces
the wrong refund.
You trace the discrepancy, establish the correct handling and resolve the immediate case. You document the required correction for engineering, verify it in the policy system and monitor the next cancellation.
Part of your success is how much of your own manual work you eliminate.
A broad remit.
Clear ownership.
You own the follow-through.
Run day-to-day workflows in the policy system, resolve exceptions, coordinate partners and track deadlines. Start with the experience you bring and take on broader responsibility as you learn the operation.
You work with specialists.
Engineering builds and maintains the policy system. The Underwriting Engineer owns underwriting rules and the property record. Our claims advisor sets the claims standard. Sales owns agent relationships. You work with Jordan and these specialists to resolve issues and improve the handoffs.
The obligations behind the operation
Program agreements, surplus lines filings, licensing, audits, data calls and complaint responses. You maintain the calendar and the record of completion, oversee carrier reporting, and hold claims, tax and payment vendors to their agreements.
How we know it is working
Cycle times, payment and filing timeliness, claims file quality and data quality across partner exchanges. You investigate failures, correct the underlying workflow and verify the improvement.
Technical curiosity.
Operational judgment.
You already bring
- Ownership of a regulated workflow in insurance or fintech.
- Experience resolving exceptions and keeping records, payments or obligations accurate.
- Evidence that you improved the work using data, automation or better processes.
Close to leadership.
Close to the consequences.
Althea insures homes built or retrofitted to resist wind and hail, pricing each on its verified physical vulnerability. We are seed-funded, with a flat team, and are Launching Early 2027.
Jordan Breighner
Capital, underwriting and modeling.
Geoffroy Bablon
Technology, distribution and strategy.
Marc Ivins
Agents and the referral channel.
Engineering team
The policy system and the house record.
Quantitative Underwriting Engineer
Atlas: data, models, price and selection.
As the company grows, this role can lead to responsibility for a state, a distribution channel or a product line.
Real work.
A clear process.
Two conversations, including a working discussion with Jordan. We will share the exercise and evaluation criteria in advance.
Your résumé and writing
A writing sample and your response to the prompt below.
A conversation with Jordan
A workflow you owned, an issue you encountered and what you changed to improve it.
One workflow, a better approach
We will provide a short policy excerpt, an example operational issue and the insurance context you need. Identify where the wording or handoffs could create problems, what you would clarify and how you would improve the workflow. We are evaluating your reasoning, not prior expertise in policy drafting.
A decision
We will discuss next steps and explain equity in full before any offer.
Show us how
you think.
Send your résumé, a writing sample under your own name and 400–600 words on this prompt.
Apply for this role [email protected]Choose a system you believe is structurally broken in a way most people have misdiagnosed. What is the real problem, and what would it take to fix it?
You may use AI. If you do, include the full exchange. We are evaluating how you think, and your prompts are part of the work.